RMA (Returned Merchandise Authorization):

All returns or replacements require an RMA number. To obtain an RMA number, please log in to your account and click on the 'Return' link of the order on the order summary page that pertains to the item(s) you wish to return.
If not already logged on, you can log on to your account here.

RMA Guidelines:

Details of invoice, name and description of the problem and the item you want to return is required. An RMA number will be e-mailed. To prevent any physical damage during shipping, please pack in its original packaging. The item must be sent back to us with a carrier that can provide a tracking number. All items returned for credit must be in its original condition, accompanied by all warranty cards, manuals and accessories. Please note, removal or defacement of any identification stickers, labels, serial numbers, or stamps from the product will void the warranty.

Defective products will be exchanged for like items. After the first 30-days all warranty items will be returned to the manufacturer for warranty repair or replacement.

Our objective is to provide all our customers with good quality systems and components. If an item is found to be defective, we are committed to working with our customers to replace the item as soon as possible.

Trademark Notice and Disclaimer:

All product names, trademarks or trademarked images contained in this Web Site are trademarks of their respective owners. They are used in this Web Site in an editorial and educational fashion only. Internet Explorer is a trademark of Microsoft Corp. No such use, or the use of any trade name, is intended to convey endorsement of, by, or in any other affiliation with KB's Computer Warehouse Inc. KB's Computer Warehouse Inc. will not be responsible for any typographical errors.